Privacy Policy

Who We Are

Business name: Townsend Technical Solutions Ltd
Trading name: TTS Ltd
Operating region: United Kingdom only
Contact email for privacy matters: hello@ttsdata.co.uk

We are registered with the Information Commissioner’s Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR).

Information We Collect

We may collect the following personal information when you use our website:

Name
Email address
Phone number
Company name
Cookies and analytics data (through Wix Analytics)

We do not collect payment details or other sensitive personal data directly through our website.

How We Use Your Data

We use your personal data for the following purposes:

To provide and deliver our services
To communicate with you about your enquiries
To send marketing emails (only where you have consented)
To monitor and improve our website performance via analytics

Cookies & Tracking

Our website uses cookies and tracking technologies to:

Enable core site functionality
Analyse website traffic and performance (via Wix Analytics)

You can control cookies through your browser settings, but disabling them may affect how the site functions.

Data Storage & Security

Your data is stored securely on Wix servers and our own secured cloud server.
We operate on a paperless basis and have security measures in place to prevent unauthorised access.
We are GDPR compliant and registered with the ICO.

Data Sharing

We do not sell or rent your personal data to third parties.
The only third-party service we use for analytics is Wix Analytics, which collects anonymous usage data.

Your Rights

Under UK GDPR, you have the following rights:

Access to the personal data we hold about you
Correction of inaccurate or incomplete data
Deletion of your personal data (“right to be forgotten”)
Restriction of processing in certain circumstances
Objection to processing, including marketing communications
Data portability (requesting a copy of your data in a machine-readable format)

To exercise these rights, please contact us at hello@ttsdata.co.uk.

Retention of Data

We keep personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “last updated” date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Email: hello@ttsdata.co.uk