Case Study
Caledonia Autocare
Franchise Transition & Systems Mobilisation
Supporting a new franchise owner to take over an existing territory, clean and migrate data, implement core systems and get the business operational from day one.
4
Sales Vans Configured
5 Years
Sales History Analysed
600+
Products Analysed
500+
Accounts Processed
“TTS took complete ownership of our franchise transition, from data migration and system setup through to training and launch. Their expertise and support meant we were able to start trading successfully from day one.”
Nadeem Younas
Managing Director
Client Overview
Client
Caledonia Autocare
Industry
Automotive
Size
10 Employees
Timescales
4 weeks
Services
Case Study Details
The Challenge
Caledonia Autocare was acquiring a franchise territory from an existing franchisee and needed to establish the systems, processes and operational capability required to begin trading under new ownership.
The business was new to the required systems, while existing customer, product, pricing and sales data required significant preparation before it could be transferred. With only four weeks to complete the transition, everything needed to be ready for the first day of trading.
Our Approach
TTS took ownership of the transition as project lead, coordinating the data, systems, training and operational requirements.
Existing data was exported, cleansed, analysed and prepared for migration, covering approximately 500 customer records, 600 product records and five years of sales history. TTS also worked through incomplete pricing information, configured the required systems and coordinated training for the business owner, office staff and sales teams.
The Solution
TTS established the operational environment required for Caledonia to begin trading, including the configuration of its core business ERP system and implementation of Sage 50.
Five software packages in total were configured alongside users, vehicles, products, pricing, sales hardware and printing equipment. Training was delivered across two locations, covering system usage, business processes, accounting, hardware and sales applications, with additional hands-on support provided during the transition and launch.
The Results
The transition was completed within the required four-week timeframe, allowing Caledonia Autocare to begin trading on its first day of business.
The business launched with its data prepared, systems configured, accounting platform implemented, staff trained and operational processes established, with dedicated support available after launch.
The TTS Difference
The transition required more than technical system configuration. It required an understanding of how data, technology, people and business processes needed to work together to make the new operation viable.
By taking ownership of the complete transition, TTS was able to investigate and cleanse legacy data, establish the required systems, identify and resolve issues, train the people using the systems and provide hands-on support through to launch.
This provided Caledonia Autocare with a single point of ownership across the transition rather than requiring the business to coordinate multiple external specialists across data, systems, training and operational mobilisation.
Following the successful transition, Caledonia expressed an interest in continuing to work closely with TTS to support the business in the future.
Key Outcomes
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“TTS played a crucial role in helping us transition into our new franchise. They took complete ownership of the systems, data migration and training, making what could have been a very complicated process much more manageable for us.
Aaron took the time to understand how the business needed to operate and was always available when we needed support. From preparing the data and setting up our systems to training our team and supporting us through the launch, TTS provided everything we needed to start trading successfully from day one.
We would have struggled to complete the transition without their involvement and would happily recommend TTS to other businesses going through a similar process.”
Nadeem Younas
Managing Director
Client Testimonial
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This project involved a combination of the following TTS services:
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